All of our regulatory content is derived from statutory rules and regulations passed by state and local governments. To manage this process, we designed and implemented our own Content Development Life Cycle (CDLC):
- Research. This is exploratory work to determine a jurisdiction's relevant statutes and regulations. We assess the licensing structure, isolate the rules of certain agencies or departments, and set the scope of what is relevant for our clients.
- Drafting. The drafting stage is where the bulk of the work is performed.
- In the case of Audit Content, we write the audit questions and action items, note the relevant license types and citations, and organize the content into categories and topics.
- In the case of Smart Cabinet, we review the regulations to determine the applicable document types and note the relevant citations.
- In the case of SOP Templates and Labeling Checklists, we write the header content (e.g., policy, purpose, scope, definitions, etc.) and the step-by-step tasks, add best practices as appropriate, and note the relevant citations.
- Peer Review. Almost all content is subject to peer review, the only exception being smaller local jurisdictions. In a peer review, a second person reviews the draft to ensure we are staying true to our drafting guidelines.
- Legal Review. In a legal review, a staff attorney reviews the full set of questions (in audit content) or document types (in Smart Cabinet) is evaluated against the original statutes and regulations. Legal reviews are required on all major releases of audit content and Smart Cabinet. Since SOP templates and labeling checklists are largely replicated from state-to-state (and were initially designed by an attorney), they are generally not subject to legal review.
- Release. In the release stage, we run a suite of system checks to ensure the questions are properly formatted and loaded. We also update our coverage release notes to keep clients apprised.
To maintain the integrity of the CDLC, each stage of the life cycle is performed by a different person. For example, if John Doe does the drafting, he cannot also do the peer review. Similarly, if Suzy Smith does the peer review, she cannot later do the legal review.
The content is produced by our Regulatory Affairs Department, a team of highly skilled Regulatory Analysts and Technical Writers. We maintain a balance of legal expertise and operational experience to ensure we are delivering content that is both technically accurate and useful for licensed operators.