Process for Producing Content

All of our regulatory content is derived from statutory rules, regulations, and ordinances passed by state and local governments. To manage this process, we designed and implemented our own Content Development Life Cycle (CDLC):

1. Research. This is exploratory work to determine a jurisdiction's relevant statutes and regulations. We assess the licensing structure, isolate the rules of certain agencies or departments, and set the scope of what is relevant for our clients.
2. Drafting. The drafting stage is where the bulk of the work is performed.
   • In the case of Audit Content, we write the audit questions and action items, note the relevant license types and citations, and organize the content into categories and topics.
   • In the case of Smart Cabinet, we review the regulations to determine the applicable document types and note the relevant citations.
   • In the case of SOP Templates and Labeling Checklists, we write the header content (e.g., policy, purpose, scope, etc.) and the step-by-step tasks, add best practices as appropriate, and note the relevant citations.
3. Legal Review. In a legal review, a staff attorney evaluates the full set of questions (in audit content) or document types (in Smart Cabinet) against the original statutes and regulations. Legal reviews are required on all major releases of audit content and Smart Cabinet. Since SOP templates and labeling checklists are largely replicated from state-to-state (and were initially designed by an attorney), they are generally not subject to legal review.
4. Peer Review. With the exception of smaller local jurisdictions, all content is subject to peer review. In a peer review, a second person runs through an extensive checklist to ensure we are staying true to our drafting guidelines.
5. Quality Assurance. During QA, the content is imported to a sandbox server. This allows us to validate the structural integrity of the file, meaning the columns and rows are in the correct order and follow our field format requirements. It also allows us to validate definitions and citations are correctly hyperlinked to source data.
6. Release. In the release stage, the content is imported to our production server. Typically, the release date is set for the following day so that we have time to run a suite of post-import routines to ensure content is properly formatted. Once the release goes live, in-app QA is performed and coverage release notes are updated. Clients are notified via system post on the dashboard of the app.

To maintain the integrity of the CDLC, each stage of the life cycle is performed by a different person. For example, if John Doe does the drafting, he cannot also do the peer review. Similarly, if Suzy Smith does the legal review, she cannot also do the peer review.

The content is produced by our Regulatory Affairs Department, a team of highly skilled Analysts, Technical Writers, and Coordinators. We maintain a balance of legal expertise and operational experience to ensure we are delivering content that is both technically accurate and useful for licensed operators.