The possible answers to an audit question are "Yes," "No," and "Other." Within "Other," the options vary by jurisdiction but will always include "Mark as Pending" and "N/A." Here is a screenshot from a Massachusetts audit.
Mark as Pending
This option is intended to give auditors the flexibility of temporarily not answering a question until they've had time to do some research. The idea is that the auditor is going to come back to this question after seeking input from a co-worker, retrieving a document, reviewing the cited regulations, or some other task that allows him to answer the question with a definitive "Yes" or "No."
The key to this answer option is that it is temporary. You intend to return to the audit and answer it at a later time.
I Have a Waiver
The "Other" option includes answers that are unique to the regulations in some states. Massachusetts, for example, has a waiver process that allows licensees to be exempt from certain regulations. In the screenshot above, the licensee's limited access area may not meet the requirements of the regulation, but they successfully applied for and received a waiver that allows them to continue operating. In this case, the user would choose "I Have a Waiver" and the system would treat it as a compliant answer. As a best practice, we encourage users to upload their waiver as backup.
Other states have other unique answer options. There are extensions, exemptions, alternative provisions, etc. Our system is flexible enough, through this "Other" option, to handle virtually every scenario.
N/A or Not Applicable
We work really hard to avoid asking you questions that are not applicable to your specific operation. However, regulations can be very complex and your business may have unique characteristics that weren't accounted for by regulators. Inevitably, you're going to run into a question that simply does not apply to your situation. In these cases, you may use the "N/A" answer.
This answer option requires that we share a cautionary note. If the app presents you with a question, it is because we believe there is a regulation that applies to 99% of the businesses in your jurisdiction with your license type. As a result, the "N/A" option should be used sparingly. The app assumes that if you mark a question "N/A," you are knowledgeable about the circumstances that make the question not applicable.